2nd Family: A Commitment to Quality In-Home Senior Care

The journey of 2nd Family began with a shared experience that touched both founders profoundly. Like many families, Chad and Josh struggled to find reliable care for their grandmother. The emotional toll of navigating the complexities of senior care, coupled with the desire to maintain a high quality of life for their loved ones, sparked the idea that would later become 2nd Family.

2nd Family’s mission is clear: to make the senior care experience easier and more enjoyable for clients and their families. This mission is accomplished by managing the entire home care process from start to finish, allowing families to focus on what truly matters—creating cherished memories with their elderly loved ones.

The Grandma Guarantee®

Central to 2nd Family’s approach is their “Grandma Guarantee®.” This unique promise is the basis of their care philosophy: If we wouldn’t trust a caregiver to care for our grandmother, we won’t send them to our clients’ homes. This guarantee underscores 2nd Family’s commitment to maintaining the highest standards of care, ensuring that every caregiver not only meets professional qualifications but also embodies the compassion, trustworthiness, and dedication that Chad and Josh would expect for their own loved ones.

The 2nd Family Difference

In addition to their unique approach to senior care, 2nd Family sets itself apart with cutting-edge technology that enhances the client experience. They offer an “uberization” of home care through a customized app, allowing clients and their families to stay connected and informed with ease.

Through the 2nd Family portal, accessible via the app, users can view schedules, request schedule changes, access past shift data, and review care plan information—all from the convenience of their smartphones or computers. This level of transparency and control ensures that families are always in the loop, providing peace of mind and making the care process as seamless as possible.

The integration of this technology not only streamlines communication but also empowers families to manage their loved one’s care more effectively. By combining personalized care with innovative technology, 2nd Family offers a truly modern approach to in-home senior care, tailored to meet the evolving needs of today’s families.

Why 2nd Family

For 2nd Family, the journey is deeply personal. Chad and Josh’s experiences with their own families have fueled a passion for making a difference in the lives of others. They know firsthand the relief that comes from having a trusted partner in the caregiving process, and they are determined to provide that peace of mind to as many families as possible.

As a family-owned franchise, 2nd Family combines the warmth and understanding of a family business with the professionalism and resources of a larger organization. Their commitment to excellence in senior care has earned them a reputation as a trusted provider in the industry, and their continued growth is a testament to the impact they are making in communities across the country.

2nd Family is more than just a senior care franchise—it’s a lifeline for families seeking compassionate, reliable care for their elderly loved ones. By taking on the complexities of care management, 2nd Family allows families to focus on what truly matters: spending quality time with their loved ones. With a mission grounded in personal experience and a deep sense of responsibility, and backed by the “Grandma Guarantee®,” Chad Tracey and Josh Markland have created a franchise that is truly making a difference, one family at a time.

To learn more about the 2nd Family franchise opportunity, visit repmgroup.com/portfolios/2nd-family./